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Contact and inquiries

We look forward to hearing from you

Our experts are happy to help you discover the benefits of our platform and answer any questions you may have about our products, services and company.

The kameon team is happy to advise you

Do you have questions about a booking or logging in, or do you need further support? We’re happy to help with your questions.

FAQ: explained quickly and easily

Your questions, our answers

Do you need information about our kameon solutions or our approach to data protection? We’ve compiled the most frequently asked questions and answers for you.

Which browser should I use for kameon?

You get the best performance on Chromium-based browsers, such as Google Chrome, Microsoft Edge, Vivaldi, Brave, etc.

Will I get support in creating new content?

Of course! If you need any help, our experts will be happy to assist you. We look forward to hearing from you.

What payment methods are accepted?

All bookings are settled annually. We are happy to send an invoice to your company.

Can I try kameon for free?

Of course! All modules include so-called “freemium” quotas. These allow you to test the module thoroughly and familiarize yourself with its features. You can test your kameon solution completely free of charge for 30 days. No payment details are required. Just get in touch with us.

Do I need to install kameon?

No, kameon is entirely cloud-based and therefore runs exclusively in your browser. All you need to get started with kameon is an internet connection. It also works regardless of the underlying hardware and the operating system you use.

How long is the contract term?

All of our kameon products can be canceled on a monthly or annual basis, depending on the type of contract.

Do I need to cancel the trial period?

No, you don’t have to. The trial version ends automatically when the specified period expires. There are no obligations or fees involved, so you don’t need to do anything.

How does the trial period work?

You choose a version of kameon and get your own environment to try it out. Only you have access to it, so you can enter your real data and familiarize yourself with the system, and we guarantee continuous data backups.

Does using kameon ensure that I meet all compliance requirements?

We are aware of the great responsibility this entails and strictly adhere to the statutory data protection regulations. An external data protection officer additionally confirms the legal compliance of the cloud services we offer. At the start of our cooperation, we conclude a data processing agreement with you.

Can I access my data from anywhere?

No matter where you are or which device you use for kameon, users can log in to the system via a secure HTTPS-encrypted connection, the same kind often used for online banking, and work conveniently on the go.

How reliable is data availability?

With kameon, you can access your data around the clock, 7 days a week. Our data center achieves a high availability rate of 99.8%. Maintenance work is always scheduled so that your business operations are not affected.

What happens to my data after a trial period ends?

If we’ve convinced you of kameon, your data will be transferred to your system after the trial period. Of course, you are also free to go live with an empty version of kameon. If you have not decided on kameon by the end of the trial period, the data will be automatically and permanently deleted when it expires. In this case, however, we will have no way of restoring your data should you change your mind later.

How much do the mobile apps from the app stores cost me?

Nothing! The cost of the apps is already included in the license prices charged.

Are there any setup fees or other hidden costs I should expect?

No, we are transparent and want to build a long-term, trusting relationship with you. If any costs should arise, we will let you know in advance so you can decide how you want to handle them.

Is my data safe with kameon?

The security of your data is our top priority. We strictly comply with all provisions of the GDPR, rely on the highest security standards and continuously review our procedures. In addition, we are regularly audited by external experts.

Will I get help introducing kameon?

Our Customer Excellence team helps you introduce kameon in your organization and adapt it to the tasks ahead. This service is definitely worth it, but it is not free of charge. We will, however, proactively inform you of any costs before we start working. Our ongoing email support and our online support center are, of course, available to you free of charge at any time.